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Jetzt einkaufen, abonnieren und 30 % sparen Häufig gestellte Fragen (FAQ):

Q: What is Subscribe & Save?

A: It's our priority service for those who want to receive regular deliveries of their favourite products in return for much lower prices, extra reward points and much more.

Never miss a beat during busy training and work schedules and guarantee your #Recharge is there when you need it most.

Benefits include:

  • ✓ Save on every delivery
  • ✓ Double Recharge Reward Points
  • ✓ Choose your own delivery schedule
  • ✓ Priority fulfilment
  • ✓ Never run out before key training sessions
  • ✓ Pause, skip or cancel after your minimum subscription period

Simply choose Subscribe & Save on any eligible product page and select how often you’d like your order delivered.

Learn more about Subscribe & Save here.

To manage your subscription:

Q: What are the benefits of KMC VIP Subscribe & Save?

A: Choose KMC VIP and save up to 20% when Subscribe & Save to your favourite products...

  1. Save up to 20% on your favourite products Choose from weekly, bi-weekly or monthly with flexibility to cancel after your first three months. Plus, there's no nasty auto-renewals!
  2. Never miss your #Recharge with Free Delivery Select how often you'd like to receive your products. Top tip - Combine multiple subscribe & Save products in the same order for free delivery.
  3. Double Reward Points Twice as many rewards points redeemable for savings on top-up orders or renewals.

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Can I Subscribe & Save to multiple products?

A: Yes, we recommend taking advantage of our free delivery when you add multiple products to your order.

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Will my Subscription "Auto-renew"?

A: It's entirely up to you whether you continue. If you'd like to skip, add or cancel, you can do so anytime!

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Can I combine a normal order with VIP/ Subscribe & Save items?

A: Yes! You can now combine them together. We also make sure our VIP customers get priority pick, pack & delivery.

Learn more about Subscribe & Save here.

To manage your subscription:

Q: How do I cancel my subscription?

A: You can cancel your subscription through your subscription portal.

You can update your delivery schedule, skip deliveries, pause your subscription or cancel after your minimum subscription commitment has been completed.

If you need help managing your subscription, please contact our customer support team.

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Can I edit my subscription or change the products?

A: Yes, you can edit, cancel, skip or pause at any time!

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Can I pause my subscription?

A: Yes, you can edit, cancel, skip or pause at any time!

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Can I skip my next subscribe & save order?

A: Yes, you can edit, cancel, skip or pause at any time!

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Can I add products to my Subscription?

A: Yes, you can edit, cancel, skip or pause at any time!

Learn more about Subscribe & Save here.

To manage your subscription:

Q: Subscriptions: How do I change my payment if I'm using Shop Pay?

View your Shop Pay subscription orders

To view your subscription orders with Shop Pay, you need to you need to log in to Shop through a web browser.

Steps:

  1. Enter your email, and then click Continue.
  2. In the Verify your identity section, complete one of the following options:
  • Enter the six-digit verification code sent to your phone number.
  • Click Send me a code by email instead, and then enter the six-digit verification code that was sent to your email.

After you log in, in the Active orders section, click the subscription order that you want to view.

Edit your subscription order payment method

You can change the Shop Pay card that you use to pay for your subscription order by either choosing another card, or by adding a new card to Shop Pay.

Steps:

  1. In the Active orders section, click on the subscription order that you want to edit.
  2. Scroll down to your subscription details, and then click Edit payment method.
  3. Do one of the following:
  • Choose an existing card on your Shop Pay account, and then click Update.
  • Click + Use a different card to add a new card to Shop Pay.
  1. Click Update.

Remove Shop Pay as a payment method from your subscription

You can remove Shop Pay as a payment method from your subscription order.

Steps:

  1. In the Active orders section, click on the subscription order that you want to remove Shop Pay from.
  2. Scroll down to your subscription details, and then click Edit payment method.
  3. Click Remove Shop Pay to remove your payment method from your subscription, and then click Remove Shop Pay again to confirm.
  4. Optional: To manage your subscription, you need to visit the online store that you purchased from. Removing Shop Pay as a payment method doesn't cancel your subscription order.

Or If you would like more help, our team can cancel the current subscription, and set up a new one for you. Just contact us here.

Q: Why can't I cancel my subscription 24 hours before dispatch?

A: We ask for at least 24 hours’ notice before a renewal because our team prepares stock and schedules orders in advance to make sure your products are ready and delivered on time.

To cancel your subscription, follow the steps below.

Learn more about Subscribe & Save here.

To manage your subscription: