A: First check that the offer is still live and that every product, size and quantity in your basket meets the displayed terms. Some promotions apply automatically only after all qualifying items are added; others require a code. Shopify accepts only one discount code per order, and other discounts can prevent an offer from combining.

If the discount is still missing at the final checkout review, do not complete the order expecting it to be added later. Contact us with a screenshot of the basket and the offer you are trying to use.